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There’s a real expediency in terms of access and management that’s included as part of the Teams platform in general and you’re able to call from anywhere from any device, and have your work calls forwarded to any device. You don’t need to switch back and forth between applications.For organizations that are already using Teams pretty heavily, the fact that you can go in and see the Teams Dialpad option right within the Teams application means that it’s easy to connect to people and easy to learn. It’s really convenient to have all meeting and phone information within one platform. Have calling, chat, meetings, all in a single app that is built on top of the Microsoft Cloud. Adding licenses for Microsoft 365 Business Voice means you can make phone calls from the Teams app.How does it differ from the normal VoIP experience? How often do you use it to make phone calls, as opposed to just using the Team’s messaging and chat? If your organization has sophisticated IVR (Voice Response) systems, or you need to have integration with your CRM, or highly detailed call logging, metrics and analytics, Business Voice might not be the best fit for you.Īre you using Office 365? And are you using Teams? If you’re already on Office 365, it makes the use of Microsoft Business Voice a lot easier. If you’re a Google Workplace customer, there is a Google Business Voice integrated VoIP solution for you.
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MS 365 Business Voice allows your organization to add on the number of telephone users you need to the license for Office 365 you already have. And being Microsoft, the 365 Business Voice for nonprofits links easily to all other Microsoft products through the Teams interface your staff are probably already familiar with, making adoption and training easier. At 14 dollars per month, we usually advise our nonprofit clients to activate Microsoft 365 Business Voice, because they often are already using Microsoft Office 365 and Teams at the organization level. There are many worthy options, like Nextiva, Ring Central,, but most cost from 20-50 dollars per month, per user. If you want the basics of how Microsoft 365 Business Voice for nonprofits works, here are a few of the questions answered in the Community IT Microsoft Teams Telephony for Nonprofits Webinar.īusiness Voice is a VoIP (Voice over Internet Protocol) system.